Shipments and Returns
Shipping Policy
At Jumaha.com, we strive to ensure a smooth and efficient shipping process for all orders. Here's what you need to know about our shipping policy:
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Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
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Shipping Methods: We offer various shipping methods, including standard and expedited options. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.
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Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your delivery.
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International Shipping: We offer international shipping to select countries. Please note that additional customs duties and taxes may apply, which are the responsibility of the recipient.
Return Policy
We want you to be completely satisfied with your purchase from Jumaha.com. If for any reason you are not satisfied, we offer a hassle-free return policy. Here are the key points:
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Eligibility: To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within [number] days of receiving your order.
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Return Process: To initiate a return, please contact our customer support team with your order details. Once your return request is approved, you will receive instructions on how to return the item(s).
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Refunds: Upon receiving and inspecting the returned item(s), we will process a refund to the original payment method within [number] business days. Please note that shipping costs are non-refundable, and return shipping fees may apply unless the return is due to a defective or incorrect item.
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Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.
Contact Us
If you have any questions or concerns about our shipping and return policies, please don't hesitate to contact us at [[email protected]]. Our customer support team is here to assist you.